Artificial Intelligence Chatbots

A Chabot has been introduced that can reduce the work of over burdened doctors and provides curative guidance to patients. Moreover, paperwork can also be handled by these kinds of apps. Patients do not have to wait for an appointment with doctor, rather they can chat with the app for non urgent consultations.

The app is based on Artificial Intelligence techniques. Users can depict their symptoms casually with help of natural language processing. Expert Systems are used to mine voluminous medical databases. Patients' symptoms and conditions can be correlated with various machine learning techniques. This app can recognize the unique manner how human beings convey their symptoms. With help of billions of combinations of symptoms, ailments, and associated risk factors medical conditions are identified that match the patients’ information. This knowledge can be further combined with patients’ medical history and existing symptoms. It can further diagnose the problem and suggest common treatments.

Illustration from Source [3]

In some countries, such apps have been amalgamated with national healthcare providers and insurance companies. These apps can identify patients' medical condition as efficiently as practitioner and can provide safe treatment/guidance. Whether patients' need imperative attention or he can be treated with suitable medicines or he requires bedrest etc are the advices that chatbots can provide. In case of doubt, apps recommend in-person visit to see a doctor to the patients. Not only this apps could also direct patients to specific doctor or practitioner after processing or working on so many input parameters fed in by the patients. Some of these apps include Babylon, Dr.A.I, Ada, Your.MD etc. Among these apps, Babylon has been integrated with UK's NHS (National Health Services).

By: Ms. Nandini Nayar - Assistant Professor (CSE), Chitkara University, H.P.

References

1. https://www.technologyreview.com/
2. https://www.babylonhealth.com/
3. https://electronics.howstuffworks.com/future-tech/medical-profession-using-ai-systems.htm